Companies that deceive customers risk getting found out which means they may have to pay back their customers, lose customers, and damage their public image. Why then do companies risk it?
Companies like T-Mobile, who have intense competition with the other, more popular wireless carriers, risk these sort of things because they are desperate. They need to think of something that will get them more customers, so they resort to lying to try to win over their hearts. It does however, prove to be the wrong choice. It only gets them into some serious legal trouble, and makes them lose even more money than they would be in the first place. My thought is, T-Mobile should probably get some new employees.
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